Overview
Technical support is very important to the staff at RISA Technologies, LLC. We want our users to be able to reach us when they are having difficulties with the program. However, this service is not to be used as a way to avoid learning the program or learning how to do structural modeling in general.

• Take a look at our Technical Support FAQ (Frequently Asked Questions) section, your question may already be answered here.

• Read the appropriate section(s) in the manual. We go to great lengths to provide extensive written and on-line documentation for the program. We do this in order to help you understand the features and make them easier to use.

• Take a few minutes to experiment with the problem to try to understand and solve it.

Contact Technical Support

Note: For all modeling support questions, please be prepared to send us your model input file via e-mail (see below), or postal mail. We often will need to have your model in hand to debug a problem or answer your questions.

E-Mail: SUPPORT@risatech.com
This method is the BEST way to send us a model you would like help with. Most e-mail packages support the attachment of files. The input file you would send will have a .R3D extension. Make sure you tell us your name, phone number, fax number, and give a problem description. If you have multiple members, plates, or load combinations, make sure you specify which ones to look at. Email Us

Phone Support (949) 951-5815
If you need the answer to a question, and don't have to include a model, feel free to give us a call.

Fax Support (949) 951-5848
When a problem description would be aided by a sketch, this is the best way to send your request.