Contact RISA Support
If you need to contact a technical support representative please refer to the contact information shown below.
Overview
Technical support is important to the staff at RISA Technologies. We want our users to able to reach us when they are having difficulties with the program. However, this service is not to be used as a way to avoid learning the program or learning how to do structural modeling in general.
Before contacting technical support, you should typically do the following:
- Take a look at our Technical Support FAQ (Frequently Asked Questions) section, your question may already be answered here.
- Read the appropriate section(s) in the manual. We go to great lengths to provide extensive written and online documentation for the program. We do this in order to help you understand the features and make them easier to use.
- Take a few minutes to experiment with the problem to try to understand and solve it.
Contact Technical Support
Maintenance Users
Priority technical support is available to all users who are current in their maintenance. Priority support is available through the following options:
E-mail: support@risatech.com
This is the best method to contact us when you have a question about a specific model. Please attach model to the e-mail.
Phone: (949) 951-5815
If you need the answer to a question, and don't need to include a model, feel free to give us a call.
Fax: (949) 951-5848
When a problem description would be aided by a sketch, this is the best way to send your request.
Non-Maintenance Users
All users who are not current in their maintenance may receive technical support by e-mail only. Please e-mail us to find out how to renew the maintenance on your RISA software.
E-mail: support@risatech.com
This is the best method to contact us when you have a question about a specific model. Please attach model to the e-mail.
Educational Users/Students
Students using Educational versions of RISA software should get technical support from their professors. RISA Technologies does not provide technical support for Educational or Demonstration versions of our software.
More Information About Technical Support
For all modeling support questions, please be prepared to send us your model input file via e-mail. We often need to have your model in hand to debug a problem or answer your questions. Make sure you tell us your name and phone number, and give us a problem description. If you have multiple members, plates or load combinations, make sure you specify which ones to look at.
