Standalone License FAQ
Common support and usage questions.
Standalone License
When I open RISA I receive a message: No Sentinel Key found. The program will now close.
- The USB key is not present: First verify that the Sentinel Key is plugged into a USB port on the computer. When it has been plugged in a green light will appear on the key indicating that it is receiving power.
- The USB key cannot be read properly: Go to the Windows Control Panel and select the option to Add/Remove Programs. Remove any program that starts with the name Sentinel or Rainbow. Go to your RISA directory and open the Sentinel Protection Installer subdirectory. To install the Sentinel SuperPro device driver just run the SetupSPI.exe that exists in this directory.
When I open RISA I receive a message: No Sentinel Key were found connected to this computer. Please connect the Sentinel key.
Chances are you have an existing Sentinel driver that is being detected, but which is not capable of reading the RISA key. For some reason, this driver is also not being updated during the installation. To correct this problem, Go to the Windows Control Panel and select the option to Add/Remove Programs. Remove any program that starts with the name Sentinel or Rainbow.
Go to your RISA directory and open the Sentinel Protection Installer subdirectory. To install the Sentinel SuperPro device driver just run the SetupSPI.exe that exists in this directory. Make sure that all Sentinel keys (USB and parallel ports) are disconnected from your system when you go through this procedure.
When I open RISA I receive a message: The Sentinel driver is not present. Please install the driver using the Sentinel installation program.
Install the Sentinel SuperPro device driver. To do this, go to your RISA directory and open the Sentinel Protection Installer subdirectory. To install the Sentinel SuperPro device driver just run the SetupSPI.exe that exists in this directory.
When I open RISA I receive a message saying that the Sentinel key is present, but is not authorized to run the current version of RISA.
Enter the RUS Password from the RED RUS Password paper you received with your upgrade package. To request an electronic copy of your RUS Password please contact RISA (license@risatech.com).
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